Article
Call When It's Right for You

Released: 9/26/2016
 

 

Over the past year, WESTMED has significantly grown our number of locations to make our quality, efficient and coordinated care available to more patients in Westchester and now Fairfield counties. We have added more first-class, top-rated physicians, to make it easier for patients to get appointments and increased the number of subspecialists, making WESTMED the only place you need to go to for all of your healthcare needs. This growth has increased our volume of calls, and we are constantly working to improve your access to WESTMED by enhancing the level of service of our Contact Center. We apologize for any delays you may have experienced when calling to make an appointment with your WESTMED provider.   
 
Here are some simple tips that you might not have been aware of available to you to make your connection with us faster:

 
  • For easier access, please take advantage of our extended Contact Center hours and avoid the high-volume times of calling. You can make appointments from 8 a.m. to 9 p.m. weekdays and 9 a.m. to 5 p.m. on weekends.
  • For your convenience, you can also use the My WESTMED patient portal for appointments and to communicate with your provider.
 
We assure you that we are redoubling our efforts to handle calls effectively and efficiently to decrease your wait time and connect you with your WESTMED provider’s office.